The Pushworth Group – Artist Accounts FAQ
How to Invoice and Manage Your Gig Payments
💼 Invoicing
Q: How do I invoice for my gigs?
Invoice for the Net Fee.
Invoice for one show at a time.
Use a unique invoice number so you can track payments.
Each invoice must clearly show: Contract #, Show Date, Venue Name, Act Name.
Save your invoice as a PDF.
Email all invoices to [email protected].
💰 Payments
Q: Where do I send my invoices?
Send all tax invoices to [email protected].
Q: When are payments processed?
Accounts Receivable: Tuesday–Thursday
Accounts Payable: Monday–Friday
📊 Keeping Track of Your Payments
Q: How do I keep track of my payments?
Use G Suite apps on your phone for easy access.
Add contracts to your Google Calendar when received.
Match each contract to its corresponding invoice.
Request a monthly statement to reconcile your ledger.
Note and remove all cancelled contracts from your ledger.
📉 Deductions
Q: What deductions may apply to my payments?
When an invoice is paid, our system automatically deducts invoices in your ledger for:
Booking Fees (collected directly by you)
Cancellation Fees
Social Media Services
Digital Marketing Services
Management Services
Additional Services
🏢 Weekly Venue Invoices
Q: When do venues receive invoices?
Every Monday, venues are invoiced for the previous week’s entertainment.
Invoices are emailed to the Venue Manager for approval.
Standard terms: 7 Days Net (some venues: 14 or 28 Days Net – stated in your contract).
⏰ When Venues Don’t Pay on Time
Q: What happens if a venue pays late?
Weekly reports highlight unpaid invoices.
Our Accounts Team follows up daily after 7 days (via email + phone).
Common delays:
Venue staff on sick leave or annual leave.
An issue with your show (your booker will resolve directly).
For hospitality chains, we liaise with Head Office.
Your booker is kept updated on collection progress.
📑 Common Issues
Q: What if my remittance is wrong?
Check your contract and confirm the Net Amount matches your agreement.
Review contracts where you collected payment directly (fees may be deducted).
Email your booker with full details so they can assist.
Q: What if my tax invoice is wrong?
If details don’t match our system, you’ll receive an email to update & resubmit.
Double-check: Date, Venue Name, Act Name, Net Amount, GST.
Correct and reissue to [email protected].
📝 Updating Your Details
Q: How do I change my ABN?
Notify Pushworth in writing.
Our system will be updated, but contracts already executed (unpaid) cannot be changed.
Simply changing the ABN on your invoice will not trigger a system update.
Q: How do I change my GST status?
Notify Pushworth in writing.
Executed contracts cannot be changed.
Unexecuted contracts will be reissued with your new GST status.
Updating your invoice alone does not trigger a system update.
Q: How do I change my bank details?
Notify Pushworth in writing with new BSB and account info.
Changes on invoices do not update the system.
Updates only occur after written notice (for security).
Q: How do I change my accounts contact details?
Notify Pushworth in writing of any new details (mobile, address, email).
If you appoint a new accounts person, a new registration form with their signature is required.
We never discuss financial matters over the phone and only with your nominated accounts person.
📚 Resources Available to You
To make managing your music business easier, Pushworth provides free resources:
Musoverse Substack – Subscribe for important releases, insights, and updates that impact your gigs and payments.
Private Music Means Business Facebook Group – Join to get timely updates, announcements, and any essential changes relevant to you as a Pushworth Artist.
👉 Pushworth is the only agency offering this level of free support to help you avoid delays, stress, and missed opportunities. We strongly encourage you to use these tools.
📧 Communication Policy
All communication with Accounts is via email only.
Accounts are generated from contracts in our booking portal; discrepancies must be handled with your booker.
For legal and privacy reasons, we will never discuss accounts over the phone.
We cannot predict when venues will pay; please be specific with your enquiries.
Once cleared, payments are deposited directly into your bank account. You will always receive a Remittance.
Zero tolerance policy: Unprofessional or abusive emails are removed automatically.
📨 Submitting an Enquiry
When emailing [email protected], include:
A copy of the invoice in question.
Your current BSB and Bank Account Number.
The specifics of your enquiry (Invoice Number, Fee Deduction, Remittance Number).
✅ This FAQ ensures you get paid smoothly, track your accounts correctly, and take advantage of all the resources available to you.
