When you onboard with us, your booker will provide you with a password to access the Artist Directory.
The password will be updated quarterley. Your booker will make sure you get the update.
We want to know about your experience with the Live Music Artist that we supplied. To provide us with feedback click here
The more information you provide, the more the Artist can address your feedback and make improvements.
If your Marketing Team need a copy of our Logo download a zipped file here
For bookings, Click here and tell us what you need. We will get back to you within 24- 48 Business hours.
Things always change so if you need to update your overall booking needs with us head here and keep us in the loop
Upon completion of Onboarding, we will issue each Client with the following:
- Access to the Live Booking Portal to the Primary Contact providing them with access to Dashboards:
- Booking Overview
- Billing Overview (including access to Invoice downloads)
- Calendar Overview per Location (Specific Venue or Bar)
- Marketing Asset Downloads per Supplier Service (Specific Show)
- OHS Compliance Drive – COC Pub Lib PDFs
We will grant each Client a revocable, non-exclusive licence to use the supplied marketing materials strictly for promoting the relevant Program. All intellectual property remains owned by the Supplier, and must not be modified without written consent.
Please feel free to direct all enquiries to our office to handle on your behalf. We will audition, register and onboard for you ensuring the artist meets full compliance and is a suitable standard for your venue.
Once Onboarded, you will choose to subscribe for individual contracts or simply reference your Booking Calendar in the Booking Portal where you will be able to download monthly reports.
We program 3 – 6 months in advance for local shows. Due to supply and demand, we program up to 12 months in advance for Holiday Shows like Oktoberfest and St Patrick’s Day. We work closely with you to plan your Premium Show offers and calendar to maximise your budget.
Last-minute disruptions happen. Flooded car parks, leaking stages, power outages, critical staff shortages, or even internal system errors leading to double bookings — none of us are immune to the unexpected.
When these situations arise, we work with you to navigate the fallout and reach a fair, workable outcome for all contracted parties. As per standard industry practice, cancellations made within seven days of the booking must be paid in full, as the Artist forfeits income through no fault of their own.
You will also face cancellations from Artists you have booked directly. They may withdraw at short notice or fail to appear entirely. When this happens, call Pushworth. We will move immediately to secure a replacement, and in the vast majority of cases — roughly 9 out of 10 — we deliver. Our data shows that venues making ad-hoc casual bookings experience a 65% higher rate of no-shows and last-minute cancellations compared to venues that book exclusively through Pushworth.
Of course, our Artists are human too. Illness, accidents, and family emergencies can arise without warning. When that occurs, Pushworth will replace the Artist for you — swiftly and reliably.
Our Entertainment Week is Monday to Sunday.
Performance Times will be noted on each Contract.
In the event of a time change, Pushworth will email the Artist with your revised times.
Each Performance will operate on the time set by you.
The Artist must check with the Duty Manager upon arrival and synchronize times to establish Official Gig Time and ensure start, finish, sets and breaks are maintained.
All Artists will set their devices to Official Gig Time.
In any dispute over performance start/end time, we shall defer to OGT.
You reserve the right to cancel a performance if a performer does not show up on time a performance.
Should you ask the Artist to finish earlier than the contracted times, you are still obligated to pay the full amount on the contract.
Should an Artist ask to finish earlier than the contracted times, they will consult with your Duty Manager to notify them of the reason and will be paid in lieu for the time performed.
We email Gig Activations to all acts the week before your gig to double confirm. They are instructed to arrive no less than one hour priod to the show start time. However illness, accidents and mother nature sometimes intervene. So please call us if the act has not arrived 60 Minutes before show time.
If you wish to engage a Pushworth Artist for a recurring engagement — defined as one performance per month over a six-month period — Pushworth will, subject to discretion, refrain from booking that Artist at a competing venue within a five-kilometre radius for the same duration.
As all Pushworth Artists operate as independent businesses and are not employees of the Venue, any exclusivity request must be fair, commercially reasonable, and negotiated transparently with the Artist. Final arrangements will be confirmed only where the terms are equitable and do not impose undue restrictions on the Artist’s ability to trade.
No alcohol is to be supplied to Artists free of charge unless a Hospitality Rider has been formally agreed to and signed by the Promoter.
All Artists are entitled to complimentary soft drink or water.
Beverages may be consumed in the backstage area only, and all cans and bottles must be disposed of in the bins provided.
If meals are to be supplied, the Venue must provide its meal protocol to Pushworth for inclusion in the Show Contract.
If a Drink Rider applies, the Venue must also supply its drink protocol for inclusion in the Show Contract.
Food may only be consumed in the designated Green Room (where provided).
Artists are responsible for following their own security procedures for any personal or professional items stored on stage, backstage, side-of-stage, or in dressing rooms.
You are responsible for providing all logistical requirements necessary for a standard Soundtrack Show installation.
For reference, the Standard Installation requirements are as follows:
Load-in: 1 hour prior to performance
Set-up: 30 minutes prior to performance
Break music: Activated 15 minutes before show start
Sound check: Line check only, unless otherwise agreed in writing
Post-show break music: Activated 15 minutes after show finish (unless otherwise notified)
Production dismantle and load-out: Immediately following the show (unless otherwise notified)
Specific installation times will be listed on the Show Worksheet, accessible to you through the Booking Portal. You may update the Worksheet as required to ensure the Supplier has accurate information to deliver the show to your required standard.
You are responsible for providing all logistical requirements for a Feature or Touring Artist Show installation.
For reference, the standard installation expectations are as follows:
Load-in: As per the contract, generally a minimum of three hours before performance
Set-up: As per the contract, generally a minimum of two hours before performance
Sound check: Strictly as per the contract, typically at least one hour prior to performance
Load-out: As per the contract, typically immediately following the performance
All specific installation times will be detailed on the Show Worksheet, which you can access through the Booking Portal. You may update the Worksheet as necessary to ensure the Supplier receives accurate information to deliver the show to your required standards.
For standard local soundtracked shows, Suppliers will provide the appropriate PA system and lighting.
The PA system will be scaled to suit the venue’s capacity.
Minimum lighting requirements are:
Solo/Duo: 2 x PAR 56 lights (or equivalent)
Bands: 4 x PAR 56 lights (or equivalent)
Smoke or haze machines are not permitted unless explicitly approved in advance.
You must email the full In-House Production Specification, along with the name and contact number of your PA technician, prior to the issue of the Show Contract.
The Supplier will provide a current Certificate of Currency for Public Liability Insurance, attend induction by your in-house OHS officer, comply with all Health and Safety protocols (including SWMS and tagged leads), and ensure all use of in-house equipment is professional, safe, and respectful.
If any in-house equipment is damaged, please provide full documentation for the Supplier’s review. If the Supplier is found liable, they will compensate you accordingly.
In-house equipment must be repaired and maintained quarterly, with all leads tagged and SWMS clearly displayed, to maintain the integrity of your sound production.
All Pushworth Suppliers will notify us of any equipment that is faulty or no longer operational so that you can arrange timely repair and maintenance.
The Supplier retains full creative control over all aspects of the performance, including performance style, song selection, and equipment used. The Supplier is contracted to achieve a specific result—to entertain the audience and enhance the event atmosphere.
All show agreements constitute a result-based service contract and do not create an employment, partnership, or labour hire relationship between the Supplier, the Client, or Pushworth.
The Supplier is solely responsible for their own superannuation, taxation, and insurance obligations, consistent with their business structure.
The Supplier is engaged as an independent contractor (sole trader, partnership, company, or trust) and not as an employee or labour hire worker. Accordingly, the Client is not liable for any superannuation contributions under the Superannuation Guarantee (Administration) Act 1992 (Cth).
While show agreements may specify performance duration (e.g. three 45-minute sets), payment is made for delivery of the entertainment service as a completed result, not for hours worked.
The Supplier indemnifies the Client and Pushworth against any claim, liability, or demand arising from or relating to superannuation guarantee contributions or employment classification disputes.
You will provide the Supplier with the following:
Performance Area: A safe, designated area for the show, such as a stage or approved performance space.
Power Supply: Reliable power in close proximity to the performance area.
Venue Staffing: Sufficient staff to supervise the Venue and ensure the safety and protection of the Artist at all times.
Parking: Secure parking for the Supplier near the load-in bay or stage entrance.
For Feature Shows, you will additionally provide:
Qualified Power Supply: All power outlets and electrical requirements as outlined in the Production Rider, operated by suitably qualified personnel and maintained in good working order.
Front of House Position: A central, suitable area in the auditorium for sound and lighting desks, and confirmation that first-class sound and lighting facilities will be supplied in accordance with the Production Rider.
Dressing Room: A clean, comfortable, air-conditioned, lockable dressing room equipped with tables, chairs, mirrors, and adequate power outlets, suitable for up to 12 people, for the Supplier’s exclusive use (if contracted). The key must be provided upon arrival.
Access: Parking adjacent to the stage entrance and access for the Supplier, crew, and equipment at least six hours before doors open for setup and sound check, and access post-show for load-out.
Additional Parking: Secure parking for three vehicles near the stage door.
Depending on your selected service level and the requirements of your Touring or Feature Show Contract, certain shows will include specific Riders. These documents will be made available to you through your designated Show Cloud.
Riders may include:
Hospitality Rider
Accommodation Rider
Production Specification
Backline Specification
Input List
Stage Plot
Flight and Baggage Riders
During onboarding, you will nominate your preferred in-house OHS practice and choose whether Suppliers must complete an induction before each show or download and follow your In-House Safety Guide.
Pushworth Suppliers meet the following safety and compliance standards:
Hold an annual Public Liability Certificate of Currency for $20 million
Maintain Tag and Test certification for all leads every six months
Operate under their own SWMS (Safe Work Method Statement) for each show
Report any unsafe behaviour to your nominated Safety Officer
Ensure all crew comply with safe work practices at all times
Examples of safety-related performance restrictions include:
Wet or Flooded Stage: If venue-supplied equipment or the performance area becomes wet due to rain or flooding, the Supplier may suspend the performance until the Venue OHS Officer deems the area safe.
Uncovered Outdoor Stage / Excess Heat: If an uncovered outdoor stage presents unsafe heat or sun exposure, the Supplier may suspend the performance until the Venue OHS Officer confirms it is safe to continue.
Flooding Affecting Safe Travel Home: If flooding in the area threatens the Supplier’s ability to travel home safely, they may terminate the performance and receive time-in-lieu payment, subject to consultation with the Venue OHS Officer.
All Suppliers will comply with the Venue’s Health and Safety protocols as directed by your nominated Safety Officer.
Venues must provide a safe and secure performance environment for all artists. This includes:
A Duty Manager or Responsible Person available at all times
A clear process for managing aggressive patrons
Security personnel or trained staff during high-risk periods
If an artist reports threats, intimidation, or unsafe conditions, the venue must act immediately to resolve the situation.
If safety cannot be assured, the artist must be stood down and allowed to leave safely.
Failure to provide adequate security may affect future bookings.
Our invoices are sent each Monday morning for the entertainment week before.
Upon onboarding, you will receive a Trading & Compliance Information Handbook containing all relevant Pushworth trading details. Please add the following email addresses to your contacts to ensure smooth delivery of invoices and communications:
Pushworth Accounts: [email protected]
Pushworth Accounts: [email protected]
Tax Invoices for the previous week’s entertainment will be emailed to your nominated Accounts contact each Sunday/Monday (or the next business day following a weekend).
Payment terms are strictly 7 days net.
If you require extended payment terms, these must be negotiated between the booker and the service suppliers prior to onboarding. Additional fees may apply.
All BSB and bank account details for payment are displayed clearly on every Invoice, included in the Trading & Compliance Information Handbook, and noted in the Invoice Email Signature for your convenience.
Once payment has been deposited in full, please email your remittance to [email protected].
After your invoice is paid to Pushworth, payments to compliant Suppliers are processed within 72 business hours, in accordance with the Private Employment Agents Act.
Automated invoice reminders are issued weekly.
All payments must be made directly to The Pushworth Group, unless otherwise agreed in writing.
Once onboarded, you will have full access to your Client Billing and Invoicing Dashboard, where you may download invoices and reports at any time.
Failure to pay within 7 days may result in the application of a 20% late fee.
We are GST Registered.
All Suppliers maintain their own Public Liability Insurance. Once you are onboarded, you will be granted access to the Certificate of Currency (COC) Cloud, where all relevant documentation is stored for your reference.
As a condition of each Show Contract, the Supplier must publish a social media post (Facebook, Instagram, or TikTok) promoting the Show, tagging both your Venue and Pushworth. This ensures all three parties can share the content and maximise promotional reach.
Please tag @thepushworthgroup in all Social Media posts and stories for shows at your venue and we will share through our social networks.
