PUSHWORTH MARKETPLACE SUPPLIER CODE OF PRACTICE
Effective Date: 1 July 2026
Applies To: All Suppliers providing entertainment, production, technical, promotional or related services through The Pushworth Group Pty Ltd.
Relevant Legislation Includes:
Private Employment Agents Act 2005 (Qld)
Superannuation Guarantee (Administration) Act 1992 (Cth)
Privacy Act 1988 (Cth)
Australian Consumer Law
Work Health and Safety Act 2011 (Qld)
0. Preamble
This Supplier Code of Practice sets out the professional, operational, financial, compliance and legal obligations of all Suppliers who participate in the Pushworth Marketplace.This Code applies to all services delivered through the Pushworth supply chain, including but not limited to:solo performers;duos;bands;DJs;tribute shows;feature shows;variety acts;promotional performers;production suppliers;technical suppliers;premium concert performers;touring acts;incorporated production entities.By onboarding to the Pushworth Marketplace, accessing the Pushworth Live Booking Portal, accepting a Show Contract or supplying any service through Pushworth, the Supplier agrees to comply with this Code.A breach of this Code may result in suspension or removal from the Pushworth Marketplace, cancellation of future bookings, withholding of Portal access or other enforcement action.
1. Marketplace Status and Legal Position
1. 1 Pushworth Marketplace Role
Pushworth Pty Ltd ABN 91 059 294 674 operates as a Marketplace, Private Employment Agent and Entertainment Services Provider.Pushworth holds Private Employment Agent Licence 4456.Pushworth may arrange, introduce, administer, contract, invoice, process and manage entertainment-related engagements between Clients and independent Suppliers.Pushworth is not a labour hire provider.Pushworth does not provide employees to Clients.
1.2 Independent Supplier Status
Suppliers engaged through Pushworth generally operate as independent business operators, including:sole traders;partnerships;trusts;companies;incorporated production entities;independent contractors;self-managed performing acts.All Shows are generally contracted as result-based service engagements.The Supplier is contracted to deliver an agreed entertainment, production, promotional or event outcome.The engagement is not an hourly labour arrangement unless expressly stated in writing.
1.3 Control of Creative Product
Suppliers remain responsible for their own:repertoire;performance style;show format;equipment;production;brand;marketing assets;personnel;business structure;professional conduct;compliance obligations.
1.4 Pushworth Is Not the Supplier’s Employer
Pushworth is not the employer of the Supplier.Pushworth is not the employer of individual performers within a Supplier’s act.Pushworth is not responsible for managing the internal financial arrangements, performer splits, wages, subcontractor payments, tax treatment or internal administration of any Supplier, except where expressly agreed in writing.
1.5 Superannuation Position
The Supplier acknowledges that, under Australian superannuation law, certain individual entertainers, performers and related participants may be treated as employees for Superannuation Guarantee purposes, even where they operate as independent contractors or sole traders.This does not make Pushworth the Supplier’s employer.Where a Client has elected for Pushworth to administer Superannuation Guarantee contributions, Pushworth may provide administrative support only.Pushworth does not provide legal, taxation, payroll, accounting or employment law advice.
2. Joining the Pushworth Marketplace
2.1 Show Pitch
Suppliers must submit a Show Pitch through the Pushworth website or another approved Pushworth onboarding process.Submission of a pitch does not guarantee acceptance into the Marketplace.Pushworth may accept, decline, pause or remove any Supplier profile at its discretion.
2.2 Onboarding Requirements
Before becoming active in the Pushworth Marketplace, the Supplier must provide complete and accurate onboarding information, including:legal name;trading name;ABN;GST status;entity type;business contact details;nominated Primary Contact;bank account details;current Public Liability Insurance Certificate of Currency for at least AUD $20 million;safety documentation;marketing assets;performance information;technical information;any other information reasonably required by Pushworth.The Supplier warrants that all onboarding information is true, complete, current and not misleading.The Supplier must notify Pushworth of any change within 48 hours.Updating information on an invoice does not update Pushworth system records.Changes are only effective once confirmed by Pushworth in writing or updated through the approved Portal process.
3. Superannuation Registration
3.1 Application to Sole Traders
Where the Supplier operates as an individual or sole trader, the Supplier must provide complete and accurate superannuation information during onboarding.This information is required so that Superannuation Guarantee contributions can be administered where a Client has elected for Pushworth to provide SG administration services.
3.2 Required Superannuation Details
Each sole trader Supplier must provide:Tax File Number;Superannuation Fund Name;Superannuation Fund ABN;Superannuation Fund USI;Superannuation Fund Membership Number;SMSF must provide ABN, TFN, ESA, BSB and Account Number specificany other information reasonably required to process Superannuation Guarantee contributions.
3.3 Use of TFN
The Supplier’s Tax File Number is collected only for lawful taxation, superannuation and administrative purposes.Pushworth will handle TFN information in accordance with applicable privacy and data protection obligations.
3.4 Accuracy of Superannuation Details
The Supplier warrants that all superannuation information supplied is accurate, complete and current.The Supplier must immediately update Pushworth if any superannuation fund details change.Failure to provide accurate information may result in delayed Superannuation Guarantee processing.
4. Multiple Performer Acts
Where a Supplier contracts with Pushworth as a Sole Trader and engages additional performers to fulfil the contracted entertainment service, the contracting Supplier is responsible for maintaining accurate performer information within the Pushworth Live Portal.This includes:Full legal name of each performer;Superannuation Fund details (where applicable);Performer payment allocation for each engagement; andAny other information reasonably required to administer Super.Live.The Performer Allocation must total 100% for each engagement.
4.1 Pocessing Deadline
To enable weekly Super.Live processing, all performer information and payment allocations must be completed within seven (7) days of the performance, or by the published weekly processing deadline, whichever occurs first.
4.2 Performer Register
The Primary Contact must maintain a Performer Register for each Act.The Performer Register must include every individual performer who may participate in the Act.For each performer, the Primary Contact must provide:full legal name;Tax File Number;Superannuation Fund Name;Fund ABN;Fund USI;Fund Membership Number;role in the Act;any other information reasonably required by Pushworth for SG administration.
4.3 Authority to Provide Performer Information
The Primary Contact warrants that they have obtained the necessary authority from each performer to provide that performer’s personal, taxation and superannuation information to Pushworth.The Primary Contact must not submit another performer’s information unless authorised to do so. The contracting Supplier remains responsible for:engaging any subcontracted performers;determining internal payment arrangements;obtaining any information required from subcontractors;ensuring the accuracy of information submitted to Pushworth; andresolving any adjustments that may subsequently arise between the contracting Supplier and their subcontractors.Pushworth is not responsible for administering or determining the internal commercial arrangements between the contracting Supplier and any subcontracted performers beyond the information provided through the Pushworth Live Portal.
4.4 Performer Privacy
The Primary Contact is responsible for ensuring that each performer understands that their information may be used for:Show administration;contract administration;Superannuation Guarantee administration;payment records;compliance reporting;audit purposes.
4.5 Performer Changes
If the performers in an Act change, the Primary Contact must update the Client Portal Performer Register before payment can be processed.This includes substitute performers, dep performers, replacement musicians, guest performers or any other person participating in the Show.Pushworth is entitled to rely on the information entered by the Primary Contact.
4.6 Default Administration Process
Where the required performer information and/or payment allocations have not been submitted by the processing deadline, Pushworth is unable to separately administer Superannuation for individual performers.Accordingly, Pushworth will administer the Superannuation contribution using the information held for the registered contracting Supplier at the time of processing.This administrative process is necessary to enable Pushworth to comply with the processing timeframes nominated by participating Venue Clients.
4.7 Late Information
Where performer information or payment allocations are submitted after Pushworth has completed the weekly Super.Live processing cycle, the processed contribution will not be reallocated retrospectively by Pushworth.Any subsequent adjustment between the contracting Supplier and subcontracted performers remains the responsibility of the contracting Supplier.
4.8 Business Structure
Suppliers who regularly engage multiple performers are encouraged to seek independent accounting and taxation advice regarding the most appropriate business structure for their circumstances.Pushworth does not provide legal, accounting or taxation advice.
5. Superannuation Allocation Per Contract
5.1 SG Allocation Requirement
For every Show Contract where Superannuation Guarantee administration applies, the Primary Contact must nominate the percentage allocation of Superannuation Guarantee for each performer participating in that specific Show.This allocation must be completed through the Pushworth Live Portal.
5.2 Total Allocation Must Equal 100%
The SG allocation for each relevant Show Contract must total 100%.
Example:
Performer SG Allocation
Performer 1 50%
Performer 2 50%
5.3 Contract-by-Contract Basis
The Supplier acknowledges that SG allocation may vary from Show to Show depending on the performers who actually supply the contracted Show.The Primary Contact must ensure that each allocation reflects the actual performers participating in the relevant Show.
5.4 Reliance on Supplier Allocation
Pushworth will calculate and process SG contributions based on the allocation submitted by the Primary Contact.Pushworth is entitled to rely on the submitted allocation without independently verifying the internal arrangements between performers.
5.5 Incorrect or Missing Allocation
If the Primary Contact fails to complete the SG allocation, Pushworth may delay processing of SG contributions until the required information has been supplied.If the Primary Contact submits incorrect information, the Supplier remains responsible for any consequences arising from that error.
5.6 Supplier Indemnity
The Supplier indemnifies Pushworth against any claim, loss, penalty, complaint, dispute, liability or cost arising from:incorrect performer information;missing performer information;incorrect SG allocation;unauthorised submission of performer information;disputes between performers regarding SG allocation;failure by the Primary Contact to update performer details.
5.6 Supplier Indemnity
The Supplier indemnifies Pushworth against any claim, loss, penalty, complaint, dispute, liability or cost arising from:incorrect performer information;missing performer information;incorrect SG allocation;unauthorised submission of performer information;disputes between performers regarding SG allocation;failure by the Primary Contact to update performer details.
6. Feature Shows, Companies and Production Entities
6.1 Incorporated Suppliers
Where a Supplier contracts through a proprietary limited company, trust, partnership or incorporated production entity, the Supplier must provide accurate entity information during onboarding.
6.2 Responsibility of Production Entity
Where a production company or incorporated entity supplies a completed Show package, that entity remains responsible for its own internal performer payments, superannuation, tax, payroll, insurance and compliance obligations.
6.3 No Misrepresentation of Entity Status
A Supplier must not misrepresent its entity structure to avoid taxation, superannuation, insurance or compliance obligations.If the Supplier changes entity structure, ABN, GST status or trading entity, the Supplier must complete a new onboarding process if required by Pushworth.
7. ACTIVATION & SHOW OFFERS
7.1 Marketplace EligibilityOnce onboarding is complete and approved, the Supplier may be added to the Pushworth Submission Hub.This makes the Supplier eligible to be submitted for suitable Client opportunities.Eligibility does not guarantee bookings.
7.2 Client SelectionClients make the final selection for Shows.Pushworth may recommend Suppliers based on:availability;suitability;venue requirements;show type;demographic fit;quality of marketing assets;professionalism;reliability;previous performance;location;budget;production requirements;compliance status.
7.3 Multiple SubmissionsMultiple Suppliers may be submitted for the same opportunity.The Supplier acknowledges that being submitted does not guarantee selection.
8. PRIMARY CONTACT OBLIGATIONS
8.1 Nomination of Primary ContactThe Supplier must nominate one Primary Contact.The Primary Contact is responsible for:accepting or declining Show offers;receiving contracts;managing Portal access;maintaining Supplier records;maintaining performer records;entering invoice references;managing SG allocations;receiving confirmations;communicating with Pushworth;ensuring the Act complies with this Code.
8.2 Change of Primary ContactIf the Primary Contact changes, the Supplier must notify Pushworth immediately.In the event of an Act breakup, entity change, management change or ABN change, Pushworth may require full re-onboarding.
8.3 AuthorityThe Primary Contact warrants that they have authority to bind the Supplier and the Act.Pushworth is entitled to rely on instructions provided by the Primary Contact.
9. BOOKING PORTAL ACCESS
9.1 Portal AccessOnce onboarded, the Supplier may receive access to the Pushworth Live Booking Portal.Portal access may include:Supplier Dashboard;Billing Dashboard;Show Contracts;Show Confirmations;Calendar;Compliance uploads;Marketing assets;Performer Register;Superannuation details;SG allocation tools;Remittance records.
9.2 Portal UseThe Supplier must use the Portal responsibly and lawfully.The Supplier must not:share login credentials;allow unauthorised users to access the Portal;scrape, copy or misuse Portal data;interfere with Portal systems;upload false or misleading information;access information that does not belong to them.
9.3 Portal AccuracyThe Supplier is responsible for maintaining accurate Portal information.Failure to maintain accurate Portal information may delay bookings, payments, remittances or SG processing.
10. CALENDAR & AVAILABILITY
10.1 Calendar ManagementThe Supplier must keep their Pushworth Portal Calendar updated with all unavailable dates.
10.2 Availability ErrorsIf a Supplier accepts a Show and later cancels because of a calendar error, Pushworth may treat this as an avoidable cancellation.Cancellation fees may apply.
10.3 Holding DatesWhere a Supplier has agreed to hold a date for Pushworth or a Client, the Supplier must not release that date without prior written notice.
11. SHOW CONTRACTS
11.1 Binding ContractOnce a Show Contract is issued and accepted, the Supplier is bound to deliver the contracted Show.
11.2 Contract DetailsEach Show Contract may include:Client;Venue;Show date;Show time;load-in time;performance duration;fee;GST treatment;SG treatment where applicable;production requirements;marketing requirements;hospitality;special conditions;cancellation terms.
11.3 Review Before AcceptanceThe Supplier must review each Show Contract before accepting it.Any error must be raised with the Booker before the Show Contract is accepted.
12. SHOW DELIVERY STANDARDS
12.1 Arrival & InductionThe Supplier must arrive at the Venue with sufficient time to:report to the Duty Manager;complete induction;access the performance area;load in;set up;sound check;resolve technical issues.Unless otherwise agreed, the Supplier must be fully installed and ready no later than 30 minutes before the scheduled start time.
12.2 Professional ConductThe Supplier must behave professionally at all times.The Supplier must respect:Venue management;Venue staff;patrons;security;other performers;Pushworth representatives;the Client’s brand and reputation.
12.3 Performance StandardThe Supplier must deliver the contracted Show to a professional standard consistent with the material, pitch, assets and representations supplied during onboarding.
12.4 General Audience RatingUnless otherwise agreed, all Shows must be suitable for a general audience.Offensive, discriminatory, sexually explicit, abusive or unsafe content is not permitted unless specifically agreed in writing for the nature of the event.
13. STAGE PRESENTATION13.1 PresentationThe Supplier must present professionally and in a manner suitable for the Venue and event.The Supplier must be distinguishable from patrons and comply with any reasonable dress code.
13.2 Stage ConductUnless required for the performance, Suppliers must avoid:sitting on stools or chairs;using visible lyric books;creating unnecessary stage clutter;consuming food on stage;allowing unauthorised persons on stage.Discreet tablets or iPads are acceptable where professionally presented.
13.3 Alcohol & DrugsThe Supplier must not perform under the influence of illicit drugs or in a state that compromises safety, professionalism or performance quality.Illicit drugs are strictly prohibited.Alcohol must not be consumed on stage unless expressly approved by the Client and permitted by law.
14. SAFETY & COMPLIANCE
14.1 Public Liability InsuranceThe Supplier must maintain current Public Liability Insurance of at least AUD $20 million.The Supplier must upload a current Certificate of Currency to the Pushworth Portal.Failure to maintain current insurance may result in suspension from bookings.
14.2 SWMSThe Supplier must maintain Safe Work Method Statements relevant to their Show and equipment.The Supplier must have access to their SWMS during each Show.
14.3 Test & TagAll electrical leads, cables and relevant equipment must be tested and tagged in accordance with applicable standards and Venue requirements.
14.4 Safety IssuesThe Supplier must immediately report safety issues to the Duty Manager, Venue security or Pushworth where appropriate.
14.5 Prohibited Stage EffectsNo pyrotechnics, open flames, flammable substances, smoke, haze or special effects may be used unless expressly approved in writing and supported by appropriate permits, risk assessments and insurance.
15. PRODUCTION STANDARDS
15.1 Supplier-Supplied ProductionWhere the Supplier provides production, the Supplier must provide equipment suitable for the Venue size, Show type and Client requirements.
15.2 Minimum Local Production StandardUnless otherwise agreed, standard local Shows must include suitable PA and basic lighting.As a guide:solo / duo: minimum basic lighting suitable to the Venue;band: scaled sound and lighting suitable to the Venue;DJ: suitable playback, mixer, audio and presentation equipment.
15.3 BackupsThe Supplier must carry reasonable backups, including leads, batteries, adaptors and essential spares.
15.4 Client-Supplied ProductionWhere production is supplied by the Client or Venue, the Supplier must provide technical requirements in advance.The Supplier must cooperate reasonably with Venue technical staff.
16. MARKETING OBLIGATIONS
16.1 Marketing AssetsAs a condition of onboarding, the Supplier must provide and maintain:high-resolution publicity images;show description;show reel link where available;social media links;website link where available;Spotify or equivalent playlist where relevant;logo where relevant;technical information;promotional copy.
16.2 Asset StandardsMarketing assets must be current, professional and suitable for Venue promotion.Pushworth may decline or remove assets that are low quality, misleading, outdated or unsuitable.
16.3 Social PromotionAs a condition of each Show Contract, the Supplier agrees to publish at least one social media post promoting the Show unless otherwise agreed.The Supplier must tag the Venue and Pushworth where possible.
16.4 Copyright WarrantyThe Supplier warrants that all supplied images, videos, logos, designs, music, copy and promotional materials are legally cleared for use.The Supplier indemnifies Pushworth against any claim arising from copyright, trademark, moral rights or intellectual property infringement.
17. HOSPITALITY
17.1 Standard HospitalitySuppliers are entitled to potable water.Complimentary soft drink may be provided where permitted by the Venue.
17.2 AlcoholNo alcohol is to be supplied free of charge unless expressly agreed in a Hospitality Rider or Show Contract.
17.3 MealsMeals are only provided where expressly agreed in the Show Contract.
17.4 Personal PropertyThe Supplier is responsible for securing personal belongings, instruments, equipment and valuables.Pushworth and the Client accept no responsibility for loss, theft or damage.
18. BILLING, INVOICES & PAYMENTS
18.1 Supplier Invoice ReferenceTo invoice for Shows, the Supplier must enter the Supplier Tax Invoice Number or approved invoice reference through the Pushworth Portal.
18.2 Payment TimingPayments are processed within 72 business hours of Pushworth receiving cleared funds from the Client.Pushworth cannot remit funds that have not been received from the Client.
18.3 RemittanceEach remittance will include the Supplier’s invoice reference where applicable.
18.4 SG AmountsWhere SG administration applies, SG amounts will be calculated and processed separately from the Supplier’s ordinary remittance, in accordance with the Client’s SG election and the information submitted by the Supplier.
18.5 Payment DelaysPayments or SG processing may be delayed where:Supplier details are incomplete;bank details are incorrect;invoice references are missing;superannuation details are missing;SG allocation has not been completed;Client payment has not cleared;compliance documents have expired;a dispute exists;Portal records are incomplete.
18.6 DiscrepanciesIf a payment appears incorrect, the Supplier must first check the Portal and compare the remittance against the executed Show Contract.If an issue remains, the Supplier must email [email protected] with:Contract Number;Show Date;Venue Name;Supplier Name;Invoice Reference;clear description of the issue.For privacy and accuracy, Pushworth does not resolve account disputes by phone.
19. CANCELLATIONS BY SUPPLIER
19.1 Written Notice RequiredAll cancellations must be made in writing.Phone calls, text messages or verbal comments are not sufficient.The cancellation notice must include:Contract Number;Show Date;Venue Name;Supplier Name;reason for cancellation.
19.2 Medical CancellationsMedical cancellations may require a medical certificate.Pushworth may provide relevant cancellation information to the Client.
19.3 Avoidable CancellationsIf the Supplier cancels due to:accepting another booking;diary error;double booking;internal act dispute;failure to secure performers;poor administration;Pushworth may treat the cancellation as avoidable.Cancellation fees may apply.
19.4 Replacement SuppliersWhere possible, Pushworth may attempt to source a replacement.The Supplier must cooperate reasonably where a replacement is required.
20. CLIENT PAYMENT DELAYS
20.1 Client Payment DependencyThe Supplier acknowledges that Pushworth processes Supplier payments after receiving cleared Client funds.
20.2 Collection ActivityPushworth may issue reminders, follow up unpaid invoices and liaise with Clients regarding overdue payments.Pushworth cannot guarantee the timing of Client payments.
20.3 Significant DelinquencyWhere a Client is significantly delinquent, the Booker may liaise with the Supplier regarding the status of payment and any future bookings.
21. PRIVACY & DATA SECURITY
21.1 Personal InformationPushworth collects and stores Supplier information for legitimate business, booking, payment, taxation, compliance and administrative purposes.
21.2 Sensitive InformationWhere TFN or superannuation information is collected, Pushworth will handle that information in accordance with applicable privacy, taxation and data protection obligations.
21.3 Supplier ResponsibilityThe Supplier must not upload, share or disclose another person’s personal, TFN or superannuation information unless authorised.
21.4 ConfidentialityThe Supplier must not publish, share or distribute:private emails;Portal screenshots;Client information;Venue information;pricing;contract details;internal Pushworth communications;private group content;performer personal information.Unauthorised disclosure may result in immediate removal from the Marketplace.
22. ZERO TOLERANCE CONDUCT
22.1 Abuse & HarassmentPushworth enforces a zero tolerance policy for abusive, threatening, discriminatory, defamatory, harassing or unsafe conduct.This applies to all interactions with:Pushworth staff;Clients;Venue staff;patrons;other performers;Bookers;Accounts staff;technical crew.
22.2 Sexual MisconductPushworth has a zero tolerance policy for sexual misconduct in connection with any Show or related engagement.Sexual misconduct includes but is not limited to:unwanted physical contact;suggestive or sexually explicit comments;intrusive questions of a sexual nature;harassment;intimidation;coercive conduct;any other sexually inappropriate behaviour.Serious allegations or proven misconduct may result in immediate removal from the Pushworth Marketplace.
22.3 Abusive CommunicationsAbusive emails may be deleted without response.Abusive phone calls may be terminated immediately.Repeated misconduct may result in removal from the Marketplace.
23. DIRECT BOOKINGS & NON-CIRCUMVENTION
23.1 Marketplace ProtectionPushworth is a commercial Marketplace and does not provide a free supply chain service.Where Pushworth introduces a Supplier to a Client, Venue, Buyer or opportunity, the Supplier must not bypass Pushworth to book directly with that Client, Venue or Buyer without written consent.
23.2 Restricted PeriodWhere a Supplier has been introduced to a Client or Buyer by Pushworth within the previous 12 months, whether by Show Submission, enquiry, pitch, quote, booking or confirmed Show, the Supplier must not accept direct bookings from that Client or Buyer outside the Pushworth supply chain without written approval.
23.3 BreachBreach of this clause may result in:removal from the Pushworth Marketplace;cancellation of future bookings;recovery of fees;legal action where appropriate.
24. TERMINATION OR REMOVAL FROM MARKETPLACE
24.1 Supplier Removal RequestA Supplier may request removal from the Pushworth Marketplace.Removal may result in cancellation of future bookings unless otherwise agreed.
24.2 Pushworth Removal Rights
Pushworth may suspend or remove a Supplier where the Supplier:breaches this Code;fails to maintain compliance;provides misleading information;repeatedly cancels bookings;behaves unprofessionally;abuses staff or Clients;fails to maintain Portal records;fails to provide required SG information;breaches privacy;breaches non-circumvention obligations;causes reputational or commercial harm.
24.3 Continuing Obligations
Clauses relating to confidentiality, privacy, direct bookings, non-circumvention, indemnities, intellectual property and payment disputes continue after termination.
25. Indemnity
The Supplier indemnifies Pushworth against any claim, cost, penalty, dispute, loss, damage or liability arising from:inaccurate Supplier information;inaccurate performer information;incorrect SG allocation;unauthorised submission of performer details;failure to update information;breach of privacy;breach of intellectual property rights;unsafe performance;cancellation;misconduct;direct booking breach;internal disputes between performers;taxation, payroll or superannuation issues caused by Supplier error or omission.
26. Supplier Super.Live Terms
27. Acceptance of Code
By completing onboarding, accessing the Pushworth Live Booking Portal, accepting a Show Contract or supplying services through Pushworth, the Supplier confirms that they have:read this Code;understood this Code;had the opportunity to obtain independent advice;agreed to comply with this Code;accepted this Code as a condition of participation in the Pushworth Marketplace.This Code forms part of the Supplier’s ongoing participation in the Pushworth Marketplace.