Frequently Asked Questions (FAQ)

Pushworth Live Artist Portal & Marketplace

1. Does joining the Pushworth Marketplace guarantee me gigs?

No.

Completing onboarding does not guarantee bookings. It simply ensures your act is eligible to be pitched to venues when suitable opportunities arise.

Venue programs are often scheduled months in advance, and bookings are awarded based on factors such as availability, suitability, demographic fit, budget, location, experience, and client preference.

2. Am I an employee of Pushworth?

No.

All suppliers operate as independent contractors and business entities.

Pushworth acts as a marketplace that introduces and administers entertainment engagements between artists and venues. Show payments are not wages, and suppliers are responsible for managing their own business affairs, taxation, insurance, and superannuation.

3. How do I improve my chances of getting booked?

The strongest profiles are typically those that:

  • Keep their availability calendar up to date.
  • Maintain professional promotional assets.
  • Actively promote their brand online.
  • Respond promptly to booking requests.
  • Build positive reviews and venue relationships.
  • Regularly perform in similar venues.

The more complete and current your profile is, the easier it is for Bookers and venues to select your act.

4. What do I need before I can be onboarded?

To complete onboarding, you’ll generally need:

  • An ABN or Statement by Supplier.
  • Public Liability Insurance ($20 million minimum).
  • Certificate of Currency.
  • SWMS (Safe Work Method Statement).
  • Current Test & Tag certificates for electrical equipment.
  • Marketing assets including photos, descriptions and social links.

Incomplete onboarding may delay your activation in the Marketplace.

5. How do I invoice for my gigs?

You do not upload invoices.

After the weekly client invoice run each Monday:

  1. Log into the Portal.
  2. Open the Billing Dashboard.
  3. Select Accounts.
  4. Locate the Show Date.
  5. Enter your Supplier Tax Invoice Number.

Your invoice reference will then be linked to the booking and appear on your remittance when payment is processed.

6. When will I get paid?

Pushworth processes supplier payments within 72 business hours of receiving cleared funds from the venue.

Because Pushworth operates as a marketplace, payment timing depends on when the client pays their invoice.

You can monitor payment progress at any time through your Billing Dashboard.

7. What happens if I need to cancel a gig?

All cancellations must be submitted in writing and include:

  • Contract Number
  • Show Date
  • Venue Name
  • Reason for Cancellation

Medical cancellations may require a medical certificate.

If a cancellation occurs because of another booking opportunity or a calendar management error, cancellation fees may apply.

The earlier you notify your Booker, the more likely alternative arrangements can be made.

8. Can I contact a venue directly and book future gigs myself?

Not without written approval from Pushworth.

If Pushworth introduced you to a venue within the previous 12 months, you must not bypass the Marketplace and book directly with that venue.

Doing so breaches the Marketplace Agreement and may result in:

  • Buy-out fees
  • Removal from the Booking Portal
  • Cancellation of future opportunities

If you’re unsure whether a venue falls under this policy, speak with your Booker first.

9. What are my marketing obligations?

As part of your participation in the Marketplace, you are expected to:

  • Maintain current promotional materials.
  • Keep your profile information accurate.
  • Supply high-quality images and descriptions.
  • Promote your shows on social media.
  • Tag both the venue and Pushworth when promoting booked performances.

Strong promotion helps venues, audiences, and artists alike, and often leads to repeat bookings.

10. What should I do if my details change?

If you change any of the following:

  • Business Name
  • ABN
  • GST Status
  • Bank Account Details
  • Legal Entity Structure

You must notify Pushworth in writing.

If you obtain a new ABN, a full onboarding process will be required.

Updating details on an invoice does not update your Portal records.

For business detail changes, contact:

[email protected]

 

11. Does Pushworth pay my Superannuation?

No.

As a supplier in the Pushworth Marketplace, you operate as an independent contractor and are responsible for your own superannuation arrangements.

Pushworth does not:

  • Deduct superannuation from your payments.
  • Make superannuation contributions on your behalf.
  • Administer superannuation accounts for suppliers.

Each supplier is responsible for understanding and meeting their own obligations under the Superannuation Guarantee (Administration) Act 1992 (Cth) and any Australian Taxation Office (ATO) requirements relevant to their business structure.

If you are unsure about your superannuation obligations, we recommend seeking advice from your accountant, bookkeeper, financial adviser, or the Australian Taxation Office.

 

Still Need Help?

Before contacting Accounts or your Booker, we recommend checking your Portal Dashboard first, as most information relating to bookings, invoices, payments, compliance, and contracts is available there.

For technical support, please email:

[email protected]

Include a screenshot, any error messages displayed, and a step-by-step explanation of the issue so our support team can assist you as quickly as possible.