Frequently Asked Questions (FAQ)
Pushworth Live Venue Portal & Entertainment Programs
1. What exactly does Pushworth do?
Pushworth acts as your Entertainment Supply Chain Management partner.
We help source, contract, administer, and manage entertainment services on your behalf, including:
- Artist sourcing and booking
- Program curation
- Contract administration
- Marketing asset management
- Compliance management
- Reporting and invoicing
- Access to the Pushworth Live Booking Portal
Our role is to streamline the process so your team can focus on delivering a great customer experience.
2. Are artists employees of the venue?
No.
Artists engaged through the Pushworth Marketplace operate as independent contractors and business entities.
They are contracted to deliver a specific entertainment outcome and remain responsible for:
- Taxation
- GST obligations
- Superannuation
- Public Liability Insurance
- Workers Compensation and Personal Injury Cover
The venue does not employ the artist and is not responsible for managing their payroll obligations.
3. Do I need to pay superannuation for artists?
No.
Artists contracted through the Pushworth Marketplace provide result-based entertainment services as independent businesses.
The artist is responsible for their own superannuation obligations.
The venue has no obligation to make Superannuation Guarantee contributions for performers booked through Pushworth. (see https://pushworth.com/the-superannuation-policy/)
4. What information can I access through the Venue Portal?
Your Portal provides access to:
- Booking Overview
- Gig Calendars
- Invoice Downloads
- Payment Status
- Marketing Assets
- Supplier Directory
- OHS Compliance Documents
- Venue Reporting
The Portal is designed to be your single source of truth for entertainment administration.
5. How does billing work?
Pushworth issues entertainment invoices weekly.
Invoices are generally issued on the first business day following the entertainment week (typically Monday).
Clients can:
- View invoices online
- Download invoices
- Track payment status
- Review financial year totals
Standard payment terms are seven (7) days unless otherwise agreed.
6. What happens if an artist cancels?
If an artist cancels due to illness, accident, or another legitimate reason, Pushworth will make reasonable efforts to source a suitable replacement.
Clients are asked to consider replacement options reasonably and in good faith to minimise disruption to the entertainment program.
7. What happens if we need to cancel a booking?
All venue cancellations must be submitted in writing.
To avoid cancellation fees, notice should generally be provided at least 28 business days before the performance date.
Late cancellations may result in fees remaining payable, particularly where artists, marketing, administration, or production commitments have already been incurred.
If circumstances are unusual, your Booker will discuss available options with you.
8. Can we book Pushworth artists directly?
No.
Artists introduced through the Pushworth Marketplace cannot be engaged directly outside the Pushworth supply chain for a minimum of twelve (12) months.
This protects the investment made in sourcing, pitching, onboarding, managing, and administering entertainment services.
Unauthorised direct engagements may result in significant breach fees.
If you’d like to continue working with an artist, simply contact your Pushworth Booker and we’ll arrange the booking for you.
9. Can we use artist photos and promotional material for our own marketing?
Yes, but only for promoting the specific booked event.
Marketing assets supplied through the Portal remain the intellectual property of the artist and may not be:
- Altered without permission
- Reused for unrelated promotions
- Distributed to third parties
- Used beyond the agreed booking purpose
The Portal provides approved assets that are ready for use in your event marketing.
10. What should we do if there’s an issue on the day of the show?
For any operational issue, contact Pushworth immediately.
Examples include:
- Late artist arrival
- Technical issues
- Safety concerns
- Production problems
- Contract discrepancies
- Performance concerns
If an artist is running more than 15 minutes late for load-in, or has not arrived within 30 minutes of the agreed show start time, the venue should contact Pushworth’s Emergency Support process immediately so assistance can be provided.
Early communication gives us the best opportunity to resolve issues before they impact the customer experience.
Bonus Question
Can we add our own direct bookings into the Portal?
Yes.
The Portal allows venues to maintain a complete entertainment calendar by including direct bookings alongside Pushworth bookings.
This ensures:
- Accurate reporting
- Complete marketing calendars
- Better scheduling visibility
- Centralised entertainment management
Speak with your Booker about the best way to incorporate direct bookings into your venue’s program.
Need Assistance?
For Portal Support:
For Booking, Programming or Contract Questions:
Contact your Pushworth Booker directly.
For Invoice or Payment Enquiries:
Pushworth Live has been designed to provide venues with greater visibility, stronger compliance, streamlined administration, and better entertainment outcomes through one connected platform.