PUSHWORTH MARKETPLACE – SUPPLIER CODE OF PRACTICE

Effective Date: 1 July 2025
Legislation:

  • Private Employment Agents Act 2005 (Qld)

  • Superannuation Guarantee (Administration) Act 1992 (Cth)

0. PREAMBLE

This Supplier Code of Practice (Code) sets out the professional, operational, and legal obligations of all suppliers (Suppliers) who provide live entertainment services through The Pushworth Group Pty Ltd (Pushworth) Marketplace.

This Code applies to all entertainment services delivered via the Pushworth Live Booking Portal, including but not limited to soloists, duos, bands, DJs, variety acts and premium concert performers.

By onboarding to the Pushworth Marketplace and accepting any Show Contract, the Supplier agrees to comply with this Code. A breach of this Code may result in removal from the Pushworth Booking Portal and termination of future bookings.

1. MARKETPLACE STATUS & LEGAL POSITION

1.1 Marketplace Only – No Employment, No Labour Hire

  1. Pushworth operates as a Marketplace, arranging and administering show engagements (Shows) between Clients and independent Suppliers.

  2. Pushworth holds a Private Employment Agents Licence under the Private Employment Agents Act 2005 (Qld) authorising it to arrange and administer entertainment engagements.

  3. This licence does not permit Pushworth to:

    • Engage performers as employees; or

    • Provide labour-hire services.

1.2 Independent Contractor Status

  1. All Suppliers engaged through Pushworth operate as independent business entities, including sole traders, partnerships, companies or trusts.

  2. All Shows are governed by result-based service contracts, not employment contracts. The engagement is for a specific outcome (the Show), not for hours worked.

  3. Suppliers retain full control over their:

    • Creative product and repertoire

    • Performance style and methods

    • Equipment, production and technical setup

    • Branding, marketing and business operations

1.3 Pushworth Is Not the Supplier’s Employer or Agent

  1. Pushworth is not the employer of the Supplier.

  2. Pushworth is not the representative agent for the Supplier unless otherwise agreed in an exclusive Management contract.

  3. Show payments are not wages.

1.4 Tax, Superannuation & Insurance

  1. Suppliers are solely responsible for their own:

    • Taxation (including PAYG, GST and any other tax obligations)

    • Superannuation (in accordance with the Superannuation Guarantee (Administration) Act 1992 (Cth) and ATO guidance)

    • Insurance, including but not limited to Public Liability and any relevant income protection or equipment insurance.

  2. Neither Pushworth nor the Client will:

    • Deduct tax on the Supplier’s behalf; or

    • Make superannuation contributions on the Supplier’s behalf.

2. JOINING THE PUSHWORTH MARKETPLACE

2.1 Pitch Your Show

  1. Suppliers must submit a Show Pitch via the Pushworth website: https://pushworth.com/artist-pitch/.

  2. Pitches are reviewed by the Marketplace team and selected Clients.

  3. If accepted, Pushworth will invite the Supplier to complete onboarding into the Booking Portal.

2.2 Onboarding Requirements

When onboarding, the Supplier must provide accurate and complete information, including:

  1. Legal entity details.

  2. ABN and GST status, or a Statement by Supplier if operating as a hobby.

  3. Current Public Liability Insurance Certificate of Currency for at least $20 million.

  4. Safety documentation, including:

    • SWMS (Safe Work Method Statements)

    • Test & Tag Certificates for all electrical leads and equipment

  5. Marketing and promotional assets as specified in section 2.6 and section 2.6/2.7 below.

Once onboarding is complete and approved, the Supplier’s Show assets will be added to the Submission Hub.

2.3 Primary Contact Nomination

  1. The Supplier must nominate a Primary Contact during onboarding. This person will:

    • Confirm all bookings

    • Receive Show Contracts, activations, confirmations, invoices and remittances

    • Be the only person granted access to the Access.Live portal for that entity

  2. In the event of:

    • An act breakup; or

    • A change of legal entity or ABN,
      the Supplier must nominate a new Primary Contact and, where applicable, complete a full new onboarding process.

2.4 Activation & Initial Offers

  1. Once onboarding is complete and the Show Profile is live in the Submission Hub, Pushworth may begin pitching the Supplier’s show to Clients.

  2. Many venue programs are scheduled up to six (6) months in advance. Initial opportunities often arise through:

    • Last-minute cancellations; or

    • New or trial venue programs.

  3. The Supplier acknowledges that onboarding does not guarantee Show offers. It ensures the Supplier is eligible and correctly set up when relevant opportunities arise.

2.5 Brand & Network Engagement

To strengthen the Supplier’s position in the Marketplace, Suppliers are encouraged to:

  1. Like and follow:

  2. Join:

  3. Subscribe to the music business Substack: https://www.musoverse.au/

  4. Tag Pushworth and the relevant venue in social media posts to maximise promotional reach.

2.6 Show Offer Process

To maximise the likelihood of receiving and securing Show offers, Suppliers must:

  1. Keep their Pushworth Calendar updated with all dates they cannot supply.

  2. Maintain current and high-quality marketing assets.

  3. Actively build their brand, both on-stage and online.

When filling a Client brief, Pushworth Bookers consider, among other factors:

  • Availability

  • Show type (band, duo, solo, DJ, etc.)

  • Genre and performance style

  • Demographic appeal

  • Digital reach and engagement

  • Experience and reviews in similar venues

  • Geographic proximity

  • Budget compatibility

Multiple acts may be offered for the same date. The Client makes the final selection.

Once selected, the Supplier’s Primary Contact will receive a Show Contract via email.

3. SHOW DELIVERY STANDARDS

3.1 Installation and Induction

  1. Upon arrival, the Supplier must report to the Duty Manager and complete any required induction.

  2. The stage and production must be fully installed and sound-checked at least 30 minutes before the scheduled start time, unless otherwise stated in the Show Contract.

3.2 Stage, Presentation & Behaviour

Suppliers must:

  1. Maintain a “general audiences” performance rating unless otherwise agreed in writing.

  2. Not use stools or chairs on stage, except where required for drums, keyboards or pedalboard guitars.

  3. Avoid lyric books on stage; discreetly placed iPads or tablets are acceptable.

  4. Dress professionally, distinguishable from patrons and consistent with the venue dress code.

  5. Not bring illicit drugs, animals or food on stage. Water is permitted in accordance with SWMS.

  6. Respect venue staff, neighbours, patrons and fellow professionals at all times.

3.3 Conduct, Communication & Privacy

  1. All Shows and related interactions are zero tolerance zones for physical, verbal or sexual abuse or harassment.

  2. All communication is governed by Australian privacy legislation. Sharing or publishing private emails, portal content, or posts from private groups without consent may constitute a privacy breach and will be treated accordingly.

  3. The Supplier must follow reasonable instructions from the Duty Manager regarding safety, promotion, and scheduling.

3.4 Safety Requirements

  1. The Supplier must check in with the Duty Manager 60 minutes prior to each performance for induction and briefing.

  2. The Supplier must:

    • Maintain current $20 million Public Liability Insurance, and

    • Ensure their SWMS is accessible on their phone at all times.

  3. All electrical leads and relevant equipment must be tested and tagged at least every six (6) months.

  4. Any potential safety issues involving stage, equipment or audience must be immediately reported to venue security or the Duty Manager.

  5. No pyrotechnics, flammable substances, open flames or burning of any kind are permitted on stage.

3.5 Security and Safety at Live Performances

Clients must ensure a safe working environment for all contracted Show Suppliers. This includes appropriate supervision, a designated Responsible Person, and adequate security measures based on venue size, risk level, and patron behaviour.

If a Supplier reports harassment, threats, or unsafe conditions, the Client must respond immediately and take reasonable steps to mitigate the risk.

Where the Client cannot provide a safe performance environment, the Supplier may cease the performance and exit the venue without penalty.

Failure to meet minimum safety obligations may result in suspension of bookings or termination of the Client relationship.

3.6 Production Standards

  1. For standard local soundtracked shows, the Supplier must provide appropriate PA system and basic lighting scaled to the venue’s capacity.

  2. Minimum lighting requirements:

    • Solo/Duo: minimum two (2) x PAR 56 (or equivalent).

    • Bands: minimum four (4) x PAR 56 (or equivalent).

  3. Smoke or haze machines are not permitted unless expressly approved in advance.

  4. The Supplier must carry adequate backups, including leads, batteries and any necessary spares to minimise technical issues.

3.7 Marketing Obligations

As a condition of onboarding, the Supplier agrees to supply and maintain:

  1. High-resolution publicity image(s).

  2. Pitch copy (short show description).

  3. Show reel link (where available).

  4. Spotify or equivalent show playlist where applicable.

  5. Up-to-date social media links.

As a condition of each Show Contract, the Supplier agrees to:

  1. Publish at least one social media post (Facebook, Instagram or TikTok) promoting the Show; and

  2. Tag both the contracted Venue and Pushworth so that all parties can share and amplify the content.

The Supplier warrants that:

  1. All images, logos, designs and content supplied do not infringe third-party copyright or trademarks.

  2. The Supplier is solely responsible for all clearances and legal rights associated with its branding and content.

3.8 Hospitality

  1. No alcohol is to be supplied free of charge to Suppliers unless a Hospitality Rider has been expressly agreed and included in the Show Contract.

  2. All Suppliers are entitled to complimentary soft drink or water.

  3. Beverages may be consumed only in designated backstage or green room areas and must be disposed of correctly.

  4. If meals or drink riders apply, the Client must provide their protocols for inclusion in the Show Contract.

  5. The Supplier is responsible for securing personal and professional items on stage, backstage or in dressing rooms. Pushworth and the Client accept no responsibility for loss or damage.

3.9 Cancellations by Supplier

  1. All cancellations must be made in writing (no phone calls or SMS) and must include:

    • Contract number

    • Performance date

    • Venue name

    • Reason for cancellation

  2. Medical cancellations require a medical certificate, which may be provided to the Client.

  3. If the Supplier cancels:

    • For another gig; or

    • Due to a calendar/administration error,
      a cancellation fee may apply and may be paid directly to the Venue to compensate for additional marketing and operational costs.

  4. Emergency cancellations will be assessed at the discretion of the Booker and may be exempt from fees. The Supplier must notify the Booker as soon as reasonably practicable.

4. MARKETPLACE ADMINISTRATION

4.1 Booking Portal Access

  1. Once onboarded, the Primary Contact’s email and mobile number are activated in the Booking Portal.

  2. The Primary Contact will receive, for each Show:

    • Show Contract

    • Gig Confirmation email (week prior to Show) – including Final Confirmation action

    • Gig Activation email (summary of all Shows for the week)

  3. The Primary Contact has access to the following dashboards:

    • Supplier Administration Overview

    • Billing Overview (including entry of Supplier Tax Invoices and Payment Status)

    • Calendar Overview per Service/Show

    • Marketing Asset Management per Service/Show

4.2 Marketplace Documentation

For each Show, the Primary Contact may receive:

  • Show Contract

  • Show Worksheet

  • Show Confirmation (week prior)

  • Show Activations (weekly list)

  • Show Cancellation Notice (if applicable)

  • Service Fee Invoice (if applicable)

  • Show Payment Remittance

4.3 Change Management

  1. The Supplier can view its onboarded details in the Dashboard, including:

    • Business Name

    • ABN

    • GST status

    • Bank Account Name

    • BSB

    • Account Number

  2. Any change to the above details must be notified in writing to: [email protected].

  3. Updating details on an invoice does not update system data. Changes are only effective once confirmed by Pushworth in writing.

  4. If the Supplier obtains a new ABN, a full new onboarding process is required.

5. BILLING, INVOICES & PAYMENTS

5.1 Show Invoices

  1. To invoice for Shows, the Supplier must:

    • Log into the Booking Portal,

    • Go to the Billing section,

    • Select the relevant Show Date, and

    • Enter the Supplier Tax Invoice Number for each Show.

5.2 Show Payment Status

  1. Payment statuses can be tracked in the Billing section by selecting the relevant Show Date.

  2. Payments are processed within 72 business hours of Pushworth receiving cleared funds from the Client, in accordance with the Private Employment Agents Act 2005 (Qld).

5.3 Remittances

  1. Each remittance will show a Reference, which is the Supplier’s Tax Invoice Number.

5.4 Deductions

  1. The Primary Contact may receive invoices for:

    • Cancellation Fees

    • Social Media Services

    • Digital Marketing Services

    • Management Services

    • Additional Services

  2. Once a deduction invoice is paid, it is automatically reconciled and appears on the Supplier’s remittance.

5.5 Weekly Venue Invoices

  1. Each Monday, Clients are invoiced for the previous week’s entertainment.

  2. Standard payment terms are 7 days, unless the relevant contract specifies 14 or 28 days.

5.6 Late Client Payments

If a Client pays late:

  1. Clients can view invoices in their Portal.

  2. Automated reminders are issued for invoices unpaid after 7 days.

  3. Bookers receive weekly reports highlighting unpaid invoices and collection progress.

  4. The Accounts team follows up outstanding Show payments daily.

  5. Pushworth cannot guarantee or predict the timing of Client payments. Where a Client is significantly delinquent, the Booker will liaise directly with the Supplier.

5.7 Discrepancies & Communication

  1. If a remittance appears incorrect, the Supplier must first confirm the Net Amount against the Show Contract.

  2. If there is a discrepancy, the Supplier must email their Booker with full details.

  3. Once onboarded, Suppliers should always check their Billing + Invoice Dashboard before emailing Accounts.

  4. For further assistance, email [email protected] including:

    • Contract #

    • Supplier Tax Invoice #

    • Show Date

    • Show Service Name

    • Show Venue Name

  5. All Net Amounts payable are generated from the executed Show Contract. Any dispute regarding those amounts must be resolved with the Booker.

  6. For privacy reasons, Pushworth does not discuss accounts over the phone.

  7. Payments are deposited into the Supplier’s nominated bank account once cleared, and a Remittance is always issued.

  8. Pushworth operates a zero tolerance policy for abusive or unprofessional communication. Such emails are automatically deleted and abusive calls will be terminated.

6. SECURITY & PRIVACY

  1. All identification documents submitted during onboarding (e.g. driver’s licence) are destroyed once registration is complete.

  2. Supplier address and bank details are stored securely within Pushworth’s encrypted Booking Portal.

  3. Pushworth operates in full compliance with the National Privacy Principles and applicable Australian privacy legislation.

  4. All user data across Pushworth systems is encrypted and access-controlled.

  5. Pushworth maintains and applies the following policies and plans:

  • Privacy Policy
  • Acceptable Use Policy
  • Terms of Service
  • Data Breach Response Plan
  • Access Control Policy
  • Incident Response Plan
  • Backup and Data Retention Policy

7. TERMINATION OF BOOKING PORTAL ACCESS

  1. Either party may terminate current Show arrangements with 30 days’ written notice, subject to the terms of any existing Show Contracts.

  2. A Supplier may apply to be removed from the Booking Portal. Upon removal:

    • All future bookings will be cancelled (with relevant cancellation fees applied as required).

    • The Supplier’s Show profile will be removed from the Submission Hub.

    • The Supplier’s access to the Booking Portal will be disabled.

  3. Clauses regarding direct bookings and non-circumvention (see Section 8.2) continue to apply following termination.

8. BREACH, ZERO TOLERANCE & ENFORCEMENT

8.1 Sexual Misconduct – Zero Tolerance

  1. Pushworth has a zero tolerance policy for any form of sexual misconduct in connection with any Show or related engagement.

  2. Sexual misconduct includes (but is not limited to):

    • Unwanted physical contact

    • Suggestive or sexually explicit comments

    • Intrusive questions of a sexual nature

    • Any other sexually inappropriate behaviour

  3. All incidents should be reported to the Police immediately where appropriate.

  4. Victimisation of complainants is unlawful and will not be tolerated.

  5. Proven or serious alleged misconduct may result in immediate removal from the Booking Portal and cancellation of future Shows.

8.2 Direct Bookings / Non-Circumvention – Zero Tolerance

  1. Pushworth is a Marketplace and does not provide a complimentary supply chain service.

  2. Where a Supplier has been introduced to a Buyer (Client) by Pushworth in the preceding 12 months, whether via:

    • a Show Submission; or

    • a Show Booking,
      the Supplier must not bypass Pushworth to book directly with that Buyer without Pushworth’s written consent.

  3. Booking directly with such a Buyer without Pushworth’s involvement will incur a buy-out fee of AUD $200 + GST per Show, payable for Shows supplied to that Buyer for a period of six (6) months from the first direct booking.

  4. Breach of this clause will result in immediate removal of the Supplier from the Booking Portal and may lead to further legal action to recover fees.

8.3 Abusive Communication – Zero Tolerance

  1. Pushworth enforces a zero tolerance policy toward abusive, threatening, harassing or defamatory communication of any kind.

  2. Abusive or unprofessional emails are permanently deleted and will not receive a response.

  3. Abusive or threatening phone calls will be terminated immediately.

  4. Pushworth provides educational and support resources to assist Suppliers in managing business challenges and expects communication to remain professional at all times.

9. ACCEPTANCE OF CODE

By completing onboarding to the Pushworth Marketplace and accepting Show Contracts issued via the Pushworth Booking Portal, the Supplier confirms that they have:

  1. Read this Supplier Code of Practice in full;

  2. Understood their rights and obligations; and

  3. Agreed to comply with this Code as a condition of participation in the Pushworth Marketplace.