Frequently Asked Questions (FAQ)

Pushworth Live Supplier Portal & Marketplace

1. Does joining the Pushworth Marketplace guarantee me bookings?

No.

Completing onboarding does not guarantee bookings. It simply means your act is eligible to be presented to Venue Partners when suitable opportunities arise.

Venue entertainment programs are often planned months in advance, and bookings are awarded based on factors including:

• Availability
• Suitability for the venue
• Entertainment style
• Audience demographic
• Geographic location
• Budget
• Professional reputation
• Marketing presentation
• Previous performance history
• Client preference

The more complete and professional your profile, the greater your opportunity to be considered.

2. Am I an employee of Pushworth?

No.

Pushworth operates as a Marketplace and Private Employment Agent.

Suppliers generally operate as independent business operators providing an agreed entertainment outcome under a commercial Show Contract.

Depending on your business structure, you may operate as:

• Sole Trader
• Pty Ltd Company
• Trust
• Partnership
• Incorporated Production Company

Pushworth is not a labour hire provider and is not your employer.

3. How can I improve my chances of being booked?

The most successful Suppliers generally:

• Keep their availability calendar current.
• Maintain professional marketing assets.
• Respond promptly to Show offers.
• Deliver consistently high-quality performances.
• Build positive venue relationships.
• Maintain strong online and social media profiles.
• Promote their booked performances.

Your Pushworth profile is your digital audition. Keep it current.

4. What do I need before I can be onboarded?

To complete onboarding you will generally need:

• ABN (or Statement by Supplier where applicable)
• Public Liability Insurance (minimum $20 million)
• Certificate of Currency
• Safe Work Method Statement (SWMS)
• Current Test & Tag certificates (where applicable)
• High-quality promotional images
• Show description
• Social media links
• Website (if applicable)
• Show reel (where available)
• Spotify or music links (where applicable)

Incomplete onboarding may delay activation.

5. Why do I need to register my Superannuation details?

Pushworth now provides Superannuation Guarantee (SG) administration where a Venue has elected for Pushworth to manage SG on its behalf.

To allow this to occur efficiently, Sole Trader Suppliers must register their superannuation details during onboarding.

This information is only used where SG administration applies to a particular engagement.

6. What Superannuation information do I need to provide?

Where you operate as a Sole Trader, you will be asked to provide:

• Tax File Number (TFN)
• Superannuation Fund Name
• Fund ABN
• Fund USI
• Membership Number

This information is stored securely and used solely for administering Superannuation Guarantee contributions where applicable.

7. I operate a Duo or Band. What do I need to do?

If you are the Primary Contact for a Duo, Band or other multi-performer act operating as a Sole Trader, you are responsible for maintaining your Performer Register within the Pushworth Live Portal.

For each performer you must maintain:

• Full legal name
• Tax File Number
• Superannuation Fund Name
• Fund ABN
• Fund USI
• Membership Number

You must have authority from each performer before providing their information.

Multi-Performer Sole Trader Administration

Where a Supplier contracts with Pushworth as a Sole Trader and engages additional performers to fulfil the contracted entertainment service, the contracting Supplier is responsible for maintaining accurate performer information within the Pushworth Live Portal.

This includes:

• Full legal name of each performer;
• Superannuation Fund details (where applicable);
• Performer payment allocation for each engagement; and
• Any other information reasonably required to administer Super.Live.

The Performer Allocation must total 100% for each engagement.

Processing Deadline

To enable weekly Super.Live processing, all performer information and payment allocations must be completed within seven (7) days of the performance, or by the published weekly processing deadline, whichever occurs first.

Default Administration Process

Where the required performer information and/or payment allocations have not been submitted by the processing deadline, Pushworth is unable to separately administer Superannuation for individual performers.

Accordingly, Pushworth will administer the Superannuation contribution using the information held for the registered contracting Supplier at the time of processing.

This administrative process is necessary to enable Pushworth to comply with the processing timeframes nominated by participating Venue Clients.

Responsibility for Subcontractors

The contracting Supplier remains responsible for:

• engaging any subcontracted performers;
• determining internal payment arrangements;
• obtaining any information required from subcontractors;
• ensuring the accuracy of information submitted to Pushworth; and
• resolving any adjustments that may subsequently arise between the contracting Supplier and their subcontractors.

Pushworth is not responsible for administering or determining the internal commercial arrangements between the contracting Supplier and any subcontracted performers beyond the information provided through the Pushworth Live Portal.

Late Information

Where performer information or payment allocations are submitted after Pushworth has completed the weekly Super.Live processing cycle, the processed contribution will not be reallocated retrospectively by Pushworth.

Any subsequent adjustment between the contracting Supplier and subcontracted performers remains the responsibility of the contracting Supplier.

Business Structure

Suppliers who regularly engage multiple performers are encouraged to seek independent accounting and taxation advice regarding the most appropriate business structure for their circumstances.

Pushworth does not provide legal, accounting or taxation advice.

8. What is the Superannuation Allocation?

For each Show where SG administration applies, the Primary Contact must nominate the performers who participated in that Show and allocate the percentage of SG applicable to each performer.

The total allocation must equal 100%.

For example:

• Performer A – 50%
• Performer B – 50%

or

• Performer A – 40%
• Performer B – 30%
• Performer C – 30%

Pushworth will process SG contributions based on the allocation submitted.

9. Does Pushworth pay my Superannuation?

Where a Venue Client has elected to appoint Pushworth to administer Superannuation through the Pushworth Super.Live™ service, Pushworth will calculate and remit the applicable Superannuation contribution to your nominated Superannuation Fund using the information you have supplied.

Where a Venue Client has elected to administer Superannuation directly, Pushworth will not process those contributions.

Pushworth provides an administration service only and does not provide legal, taxation or accounting advice regarding your individual circumstances.

10. Why was my contract reissued?

From 1 July 2026, many Venue Clients introduced new Superannuation administration arrangements following the publication of updated ATO guidance relating to performers.

Where a Venue Client elected to appoint Pushworth to administer Superannuation on its behalf through the Pushworth Super.Live™ service, contracts for engagements occurring on or after 1 July 2026 were updated to reflect the Venue’s nominated payment instructions.

Because these changes were implemented immediately following the commencement of the new arrangements, some contracts were reissued after the performance had taken place.

The revised contract reflects the Venue Client’s administration instructions from 1 July 2026 onwards.

11. Why is my fee different?

Prior to 1 July 2026, Pushworth issued contracts to Suppliers as independent contractors.

Under those contracts, Suppliers agreed that they were responsible for managing their own taxation and Superannuation obligations from the fees they received.

Accordingly, Suppliers were already responsible for making any applicable Superannuation contributions from their contracted earnings.

Following the publication of updated ATO guidance, many Venue Clients elected to appoint Pushworth to administer Superannuation on their behalf through the Pushworth Super.Live™ service.

At the time of implementation, participating Venue Clients advised Pushworth that they wished to maintain their existing entertainment budgets. As a result, Pushworth was instructed to administer the Superannuation component from within the agreed contract amount rather than increasing the total value of the engagement.

Accordingly, the total contract amount remains unchanged.

The difference is that the payment is now displayed as:

• the contract earnings component; and
• the Superannuation component, which Pushworth administers directly to your nominated Superannuation Fund on behalf of the Venue Client.

For many Suppliers, the overall commercial position remains unchanged. Previously, the Supplier received the full contract amount and was responsible for making their own Superannuation contribution. Under the Super.Live™ administration model adopted by participating Venue Clients, the Superannuation component is now administered directly on the Venue’s behalf rather than being paid to the Supplier.

Where a Venue Client elects to pay Superannuation in addition to the agreed contract amount, the contract will reflect those commercial arrangements.

12. Why isn’t the Superannuation amount 12% of my original fee?

Where a Venue Client has instructed Pushworth to administer Superannuation within the agreed contract amount, the Superannuation component is calculated by first determining the earnings component of the total contract amount.

Example

Contract Amount: $800.00

Earnings Component:

$800.00 ÷ 1.12 = $714.29

Superannuation:

12% × $714.29 = $85.71

Total Contract Amount:

• Earnings: $714.29
• Superannuation: $85.71

Total: $800.00

The Superannuation amount is therefore 12% of the earnings component, not 12% of the total contract value.

13. Can I ask for Superannuation to be paid on top of my fee?

Yes.

Suppliers are free to quote their commercial fee in whatever manner they choose.

If you wish future quotations to be treated as:

Performance Fee + GST + Superannuation (where applicable)

please advise your Pushworth Booker.

The final commercial terms of each engagement remain subject to agreement between the Venue Client and the Supplier.

14. I operate a Duo or Band. What do I need to do?

If you contract with Pushworth as a Sole Trader and engage additional performers to fulfil your entertainment service, you are responsible for maintaining your Performer Register within the Pushworth Live™ Portal.

For each performer you must maintain:

• Full Legal Name
• Superannuation Fund Name
• Fund ABN
• Fund USI
• Membership Number

You must have the authority of each performer before providing their information.

Where Super.Live™ administration applies, you must allocate the agreed payment percentage for each performer so the Portal can calculate the Superannuation contribution in accordance with your internal payment arrangements.

15. What if I change my business structure?

Many artists operating Duos, Bands, Tribute Shows and other multi-performer productions choose to operate through a Partnership, Company or Trust as their business grows.

Pushworth cannot advise which business structure is appropriate for your circumstances.

You should seek advice from your Accountant or professional adviser before changing your business entity.

If your legal entity changes, including your ABN, business name or entity type, you must complete a new Pushworth onboarding using your updated business details before future contracts can be issued under the new entity.

16. Is my Tax File Number and Superannuation information secure?

Yes.

Tax File Numbers, Superannuation Fund details and related information are collected only where required to administer Superannuation through the Pushworth Super.Live™ service.

Pushworth stores this information using secure systems and manages it in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Pushworth Privacy Policy.

Information is used solely for the administration of Superannuation and is not disclosed except where required to process contributions or where required by law.

17. How do I invoice for my Shows?

Suppliers do not upload invoices.

After the weekly Venue invoice run:

1. Log into the Pushworth Live Portal.
2. Open the Billing Dashboard.
3. Select Accounts.
4. Locate the relevant Show.
5. Enter your Supplier Tax Invoice Number.

Your invoice reference will appear on your remittance advice once payment has been processed.

18. When will I be paid?

Pushworth processes Supplier payments within 72 business hours of receiving cleared funds from the Venue.

Because Pushworth operates as a Marketplace, payment timing depends upon when the Client pays its invoice.

You can monitor payment progress through your Billing Dashboard at any time.

19. What happens if I need to cancel a Show?

All cancellations must be submitted in writing.

Your cancellation should include:

• Contract Number
• Show Date
• Venue Name
• Reason for cancellation

Medical cancellations may require a medical certificate.

If a cancellation occurs because of another booking, diary error or administrative oversight, cancellation fees may apply.

Please notify your Booker as early as possible.

20. Can I contact a Venue directly for future bookings?

Not without Pushworth’s written approval.

If Pushworth introduced you to a Venue within the previous twelve (12) months, you must not bypass the Marketplace by accepting direct bookings.

Doing so may result in:

• Removal from the Marketplace
• Cancellation of future bookings
• Recovery of applicable fees

If you’re unsure, contact your Booker before accepting the engagement.

21. What are my marketing obligations?

All Suppliers are expected to maintain professional marketing assets.

This includes:

• Current publicity images
• Show description
• Social media links
• Website (where applicable)
• Updated branding
• Current promotional information

For each booked Show you should also:

• Promote the event on social media.
• Tag both the Venue and Pushworth where possible.
• Assist the Venue in promoting the event.

Strong promotion benefits everyone and often leads to repeat bookings.

21. What should I do if my business details change?

If you change any of the following:

• Business Name
• ABN
• GST Status
• Bank Account
• Entity Structure
• Superannuation Fund
• Primary Contact

you must update your details immediately through the Pushworth Live Portal or notify Pushworth in writing.

If you obtain a new ABN or change your legal entity, a new onboarding process may be required.

Updating your invoice does not update your Portal records.

Business changes should be emailed to: [email protected]

Need Assistance?

Before contacting Pushworth, we recommend checking your Portal Dashboard first, as most information relating to bookings, payments, contracts, compliance and marketing assets is available there.

Portal Support – [email protected]

Please include screenshots and any error messages where possible.

Booking & Programming

Please contact your Pushworth Booker.

Accounts-  [email protected]

Useful Links

Supplier Code of Practice

ATO – Super for Sportspeople, Performers, Film Makers and Related Workers

Supplier Superannuation Registration

The Pushworth Live™ Supplier Portal has been designed to support every stage of your entertainment business—from onboarding and compliance through to contracts, calendars, payments, marketing assets and, where applicable, Super.Live™ administration.

Our goal is simple: reduce administration, improve transparency, and give you one secure platform to manage your business with confidence.