Frequently Asked Questions (FAQ)

Pushworth Live Supplier Portal & Marketplace

1. Does joining the Pushworth Marketplace guarantee me bookings?

No.

Completing onboarding does not guarantee bookings. It simply means your act is eligible to be presented to Venue Partners when suitable opportunities arise.

Venue entertainment programs are often planned months in advance, and bookings are awarded based on factors including:

  • Availability
  • Suitability for the venue
  • Entertainment style
  • Audience demographic
  • Geographic location
  • Budget
  • Professional reputation
  • Marketing presentation
  • Previous performance history
  • Client preference

The more complete and professional your profile, the greater your opportunity to be considered.

2. Am I an employee of Pushworth?

No.

Pushworth operates as a Marketplace and Private Employment Agent.

Suppliers generally operate as independent business operators providing an agreed entertainment outcome under a commercial Show Contract.

Depending on your business structure, you may operate as:

  • Sole Trader
  • Pty Ltd Company
  • Trust
  • Partnership
  • Incorporated Production Company

Pushworth is not a labour hire provider and is not your employer.

3. How can I improve my chances of being booked?

The most successful Suppliers generally:

  • Keep their availability calendar current.
  • Maintain professional marketing assets.
  • Respond promptly to Show offers.
  • Deliver consistently high-quality performances.
  • Build positive venue relationships.
  • Maintain strong online and social media profiles.
  • Promote their booked performances.

Your Pushworth profile is your digital audition. Keep it current.

4. What do I need before I can be onboarded?

To complete onboarding you will generally need:

  • ABN (or Statement by Supplier where applicable)
  • Bank Statement showing the name of the Bank Account matches the ABN holder name
  • Public Liability Insurance (minimum $20 million)
  • Certificate of Currency
  • Safe Work Method Statement (SWMS)
  • Current Test & Tag certificates (where applicable)
  • High-quality promotional images
  • Show description
  • Social media links
  • Website (if applicable)
  • Show reel (where available)
  • Spotify or music links (where applicable)

Incomplete onboarding may delay activation.

5. Why do I need to register my Superannuation details?

Pushworth now provides Superannuation Guarantee (SG) administration where a Venue has elected for Pushworth to manage SG on its behalf.

To allow this to occur efficiently, Sole Trader Suppliers must register their superannuation details during onboarding.

This information is only used where SG administration applies to a particular engagement.

6. What Superannuation information do I need to provide?

Where you operate as a Sole Trader, you will be asked to add to your Client Portal:

  • Tax File Number (TFN)
  • Superannuation Fund Name
  • Fund ABN
  • Fund USI
  • Membership Number
  • Current Address
  • Current Email Address
  • Current Telephone
  • In the case of a SMSF you need the ESA and Membership Number plus the BSB and Bank Account details

This information is stored securely and used solely for administering Superannuation Guarantee contributions where applicable.

7. I operate a Duo or Band. What do I need to do?

Talk to your Accountant to get advice on the best way for you to manage and administer your business. If you are booking your act under a Sole Trader ABN then we are obligated to pay the SG to the ABN holder’s Super Fund. 

Pushworth does not provide legal, accounting or taxation advice.

8. Does Pushworth pay my Superannuation?

Where a Venue Client has elected to appoint Pushworth to administer Superannuation through the Pushworth Super.Live™ service, Pushworth will calculate and remit the applicable Superannuation contribution to your nominated Superannuation Fund using the information you have supplied.

Where a Venue Client has elected to administer Superannuation directly, Pushworth will not process those contributions.

Pushworth is not your Employer. It provides an administration service only and does not provide legal, taxation or accounting advice regarding your individual circumstances.

9. Why was my contract reissued?

From 1 July 2026, many Venue Clients introduced new Superannuation administration arrangements following the publication of updated ATO guidance relating to performers.

Where a Venue Client elected to appoint Pushworth to administer Superannuation on its behalf through the Pushworth Super.Live™ service, contracts for engagements occurring on or after 1 July 2026 were updated to reflect the Venue’s nominated payment instructions.

Because these changes were implemented immediately following the commencement of the new arrangements, some contracts were reissued after the performance had taken place.

The revised contract reflects the Venue Client’s administration instructions from 1 July 2026 onwards.

10. Why is my fee different?

Prior to 1 July 2026, Pushworth issued contracts to Suppliers as independent contractors.

Under those contracts, Suppliers agreed that they were responsible for managing their own taxation and Superannuation obligations from the fees they received.

Accordingly, Suppliers were already responsible for making any applicable Superannuation contributions from their contracted earnings.

Following the publication of updated ATO guidance, many Venue Clients elected to appoint Pushworth to administer Superannuation on their behalf through the Pushworth Super.Live™ service.

At the time of implementation, participating Venue Clients advised Pushworth that they wished to maintain their existing entertainment budgets. As a result, Pushworth was instructed to administer the Superannuation component from within the agreed contract amount rather than increasing the total value of the engagement.

Accordingly, the total contract amount remains unchanged.

The difference is that the payment is now displayed as:

  • the contract earnings component; and
  • the Superannuation component, which Pushworth administers directly to your nominated Superannuation Fund on behalf of the Venue Client.

For many Suppliers, the overall commercial position remains unchanged. Previously, the Supplier received the full contract amount and was responsible for making their own Superannuation contribution. Under the Super.Live™ administration model adopted by participating Venue Clients, the Superannuation component is now administered directly on the Venue’s behalf rather than being paid to the Supplier.

Where a Venue Client elects to pay Superannuation in addition to the agreed contract amount, the contract will reflect those commercial arrangements.

11. Why isn’t the Superannuation amount 12% of my original fee?

Where a Venue Client has instructed Pushworth to administer Superannuation within the agreed contract amount, the Superannuation component is calculated by first determining the earnings component of the total contract amount.

Example

Contract Amount: $800.00

Earnings Component:

$800.00 ÷ 1.12 = $714.29

Superannuation:

12% × $714.29 = $85.71

Total Contract Amount:

  • Earnings: $714.29
  • Superannuation: $85.71

Total: $800.00

The Superannuation amount is therefore 12% of the earnings component, not 12% of the total contract value.

12. Can I ask for Superannuation to be paid on top of my fee?

Yes.

Suppliers are free to quote their commercial fee in whatever manner they choose.

If you wish future quotations to be treated as:

Performance Fee + GST + Superannuation (where applicable)

Please advise your Pushworth Booker.

The final commercial terms of each engagement remain subject to agreement between the Venue Client and the Supplier.

13. What if I change my business structure?

Many artists operating Solo, Duo, Bands, Tribute Shows and other multi-performer productions choose to operate through a Partnership, Company or Trust as their business grows.

Pushworth cannot advise which business structure is appropriate for your circumstances.

You should seek advice from your Accountant or professional adviser before changing your business entity.

If your legal entity changes, including your ABN, business name or entity type, you must complete a new Pushworth onboarding using your updated business details before future contracts can be issued under the new entity.

14. Is my Tax File Number and Superannuation information secure?

Yes.

Tax File Numbers, Superannuation Fund details and related information are collected only where required to administer Superannuation through the Pushworth Super.Live™ service.

Pushworth stores this information using secure systems and manages it in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Pushworth Privacy Policy.

Information is used solely for the administration of Superannuation and is not disclosed except where required to process contributions or where required by law.

15. How do I invoice for my Shows?

Suppliers do not upload invoices. After Venues confirm that your gig was executed and delivered in accordance with the contract, you can:

  1. Log into the Pushworth Live Portal.
  2. Open the Billing Dashboard.
  3. Select Accounts.
  4. Locate the relevant Show.
  5. Enter your Supplier Tax Invoice Number.

Your invoice reference will appear on your remittance advice once payment has been processed.

16. When will I be paid?

Pushworth processes Supplier payments within 72 business hours of receiving cleared funds from the Venue.

Because Pushworth operates as a Marketplace, payment timing depends upon when the Client pays its invoice.

You can monitor payment progress through your Billing Dashboard at any time.

If you are operating as a Sole Trader, the ATO have deemed you to have SG paid on your behalf. We cannot process your payment until your complete Super Fund details are added to your Client Portal. Once that is added and provisioned and checked to be correct by the ATO, payments will be made as usual.

17. What happens if I need to cancel a Show?

All cancellations must be submitted in writing.

Your cancellation should include:

  • Contract Number
  • Show Date
  • Venue Name
  • Reason for cancellation

Medical cancellations may require a medical certificate.

If a cancellation occurs because of another booking, diary error or administrative oversight, cancellation fees may apply.

Please notify your Booker as early as possible.

18. Can I contact a Venue directly for future bookings?

Not without Pushworth’s written approval.

If Pushworth introduced you to a Venue within the previous twelve (12) months, you must not bypass the Marketplace by accepting direct bookings.

Doing so may result in:

  • Removal from the Marketplace
  • Cancellation of future bookings
  • Recovery of applicable fees

If you’re unsure, contact your Booker before accepting the engagement.

19. What are my marketing obligations?

All Suppliers of Live Entertainment are expected to maintain professional marketing assets.

This includes:

  • Current publicity images
  • Show description
  • Social media links
  • Website (where applicable)
  • Updated branding
  • Current promotional information

For each booked Show you should also:

  • Promote the event on social media.
  • Tag both the Venue and Pushworth where possible.
  • Assist the Venue in promoting the event.

Strong promotion benefits everyone and often leads to repeat bookings.

20. What should I do if my business details change?

If you change any of the following:

  • Business Name
  • ABN
  • GST Status
  • Bank Account
  • Entity Structure
  • Superannuation Fund
  • Primary Contact

you must onboard again noting all your revised information.

Business changes can also be emailed to: [email protected]

Need Assistance?

Before contacting Pushworth, we recommend checking your Portal Dashboard first, as most information relating to bookings, payments, contracts, compliance and marketing assets is available there.

Portal Support – [email protected]

Please include screenshots and any error messages where possible.

Booking & Programming

Please contact your Pushworth Booker.

Accounts-  [email protected]

Useful Links

Supplier Code of Practice

ATO – Super for Sportspeople, Performers, Film Makers and Related Workers

Supplier Superannuation Registration

The Pushworth Live™ Supplier Portal has been designed to support every stage of your entertainment business—from onboarding and compliance through to contracts, calendars, payments, marketing assets and, where applicable, Super.Live™ administration.

Our goal is simple: reduce administration, improve transparency, and give you one secure platform to manage your business with confidence.