PUSHWORTH PTY LTD — PRIVACY POLICY

Effective Date: 24 November 2025
Applies to: www.pushworth.com and the Pushworth Live Platform (live.pushworth.com) 
ABN: 91 059 294 674
Contact: [email protected]

Pushworth Pty Ltd (“Pushworth”, “we”, “us”, “our”) operates as a Marketplace that connects Clients, Venues, Artists, Suppliers and Promoters for the delivery of live entertainment services.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all applicable Queensland and Commonwealth legislation.

By using our website, Pushworth Live, or any Pushworth services (“Services”), you consent to this Policy and the handling of your personal information as described below.

1. What Personal Information We Collect

We collect the information necessary to onboard you into the Pushworth Marketplace, manage bookings, administer programs, and deliver services. This may include:

Identity & Contact Information

  • Name
  • Email address
  • Phone number
  • Role or job title
  • Business, Venue or Act name

Business & Booking Information

  • ABN, GST status
  • Banking details
  • Booking history and gig schedules
  • Contract and invoicing records
  • Promotional materials (e.g., EPKs, hero images, bios)

Technical Information

  • IP address
  • Browser type and device information
  • System logs
  • Cookies and analytics data

Account Credentials

  • Email login
  • Encrypted/hashed passwords
  • Access permissions

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you (onboarding forms, registration, email, phone).
  • Automatically via cookies, logs, analytics tools, and Pushworth Live system activity.
  • From publicly accessible sources (websites, social media).
  • From third parties with your consent (e.g., clients adding contact roles or artist reps).

You may choose not to provide certain information; however, this may limit your access to our Services.

3. Why We Collect Personal Information

We collect, use and disclose personal information only for purposes essential to operating as a Marketplace, including:

  • Providing, managing and improving our Services
  • Onboarding Customers and Suppliers
  • Coordinating gig schedules, programs, and bookings
  • Delivering marketing assets to Customers
  • Facilitating invoices, payments and remittances
  • User account administration within Pushworth Live
  • Fulfilling legal, compliance and auditing obligations
  • Protecting our systems, clients, and marketplace integrity

4. Use and Disclosure of Personal Information

We may use or disclose your information:

To provide our Marketplace services

  • Coordinating gig schedules and bookings
  • Sharing Artist promo assets with Customers
  • Sharing program details with Artists
  • Managing payments, reports and tax information

To third-party service providers

Strictly under confidentiality, including:

  • Web hosting and cloud services (e.g., Google, ClickUp)
  • Accounting systems (e.g., Xero)
  • Email and communication platforms
  • IT and security service providers

These parties may access information only to perform tasks on our behalf.

Legal Obligations

We may disclose information:

  • To regulatory or law-enforcement bodies
  • When required by court orders, warrants or legislation
  • Where necessary to protect our rights, systems or the safety of others.

We never sell your personal information.

5. Overseas Disclosure

Some information may be stored or processed outside Australia by trusted cloud providers (e.g., Google, Xero). All such providers must maintain protections consistent with Australian privacy law.

6. Data Security

We take reasonable and appropriate steps to safeguard your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

  • Role-based access controls
  • MFA and password hashing
  • SSL encryption in transit
  • Secure cloud storage
  • Audit and activity logs
  • Staff training and privacy protocols

7. Contact Role Data & User Management

Clients may designate individuals as Contact Roles (e.g., Social Media Managers, Bookers, Book Keepers). Clients are responsible for:

  • Ensuring the accuracy of nominated contact details
  • Removing any person who no longer requires access
  • Notifying Pushworth of unauthorised access or outdated accounts

Pushworth provides tools in Pushworth Live to manage and revoke user access.

8. Access and Correction

You may request access to, or correction of, your personal information at any time.
Contact: [email protected]

We will respond within a reasonable timeframe and in compliance with the Australian Privacy Principles.

9. Cookies & Tracking Technologies

Pushworth uses cookies and tracking tools to:

  • Improve website functionality
  • Analyse usage patterns
  • Support login and session management

You may disable cookies in your browser, but certain website functions may not operate correctly.

10. Children’s Privacy

Our Services are not designed for, and we do not intentionally collect information from, children under 13 years of age.

11. Notifiable Data Breaches

If a data breach is likely to cause serious harm, we will:

  1. Notify affected individuals
  2. Notify the Office of the Australian Information Commissioner (OAIC)
  3. Take immediate steps to mitigate harm

12. Confidentiality

Pushworth maintains strict confidentiality of all business, financial and personal information.
Information will only be disclosed as required by law or with your consent.

13. Disclaimer

The website and Pushworth Live are provided “as is”.
 Pushworth is not responsible for:

  • Technical failures
  • Internet transmission issues
  • Incomplete or delayed data
  • Hardware or software incompatibilities

You assume all responsibility for your use of our website, platform, and any materials obtained through it.

14. Complaints

If you believe your privacy has been breached, contact:

Email: [email protected]
We will investigate and respond.
If unresolved, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Policy

We may update this Privacy Policy from time to time.
Revisions take effect upon publication on our website.
Continued use of our Services indicates acceptance of the updated Policy.

Contact Us

Pushworth Pty Ltd
Email: [email protected]
Website: www.pushworth.com