Pushworth Live Artist Portal – Frequently Asked Questions (FAQ)

General

What is the Pushworth Live Artist Portal?

The Pushworth Live Artist Portal is your central hub for managing your work with Pushworth.

From one secure location you can:

  • View bookings and contracts
  • Track payments
  • Manage your availability
  • Upload promotional material
  • Maintain your compliance documents
  • Add your invoice references
  • Manage your Superannuation details
  • Allocate performers for Duo and Band bookings

Everything is designed to give you complete visibility over your engagements while Pushworth manages the administration behind the scenes.

Which browsers should I use?

For the best experience we recommend:

  • Google Chrome
  • Apple Safari

The Portal works on mobile devices, however a desktop, laptop or tablet provides the best experience for administrative tasks.

Logging In

How do I activate my account?

  1. Log in using your email address.
  2. Enter the Temporary Password supplied by Pushworth.
  3. Create your own secure password.
  4. Accept the Terms and Conditions.

You’re then ready to use the Portal.

Why am I being asked to accept the Terms and Conditions again?

For security reasons, if you haven’t logged into the Portal for more than 30 days you’ll be asked to re-accept the Terms and Conditions.

My Business Information

How do I update my ABN?

If your ABN changes, you must complete a new onboarding process.

This ensures your taxation, compliance and payment records remain accurate.

How do I change my bank account?

Email a redacted copy of your bank statement to:

[email protected]

Our Accounts Team will verify and update your banking details.

Bookings

Where do I find my upcoming gigs?

Your Dashboard displays:

  • Booking Proposals
  • Confirmed Contracts
  • Upcoming Performances

Simply click the Eye icon to view the full contract.

Can I add gigs I’ve booked myself?

Yes.

You can add non-Pushworth performances to your calendar.

This helps:

  • prevent double bookings
  • keep your calendar accurate
  • provide a complete performance history

How do I block out unavailable dates?

Open your Calendar.

Select the date and mark it as Not Available.

You can change this at any time.

Payments

Do I still need to email my invoices?

No.

After our Monday invoice processing, simply:

  • Open your payment
  • Click Add Reference
  • Enter your own Tax Invoice Number

There is no need to upload or email PDF invoices.

Can I track when I’ll be paid?

Yes.

Every booking displays its payment status so you can see exactly where it is within the payment process.

Superannuation (SG)

Why has Superannuation been added to the Portal?

From 1 July 2026, many venues have chosen to have Pushworth administer Superannuation Guarantee (SG) contributions on their behalf where applicable.

The Portal allows you to securely maintain your Superannuation information so payments can be processed efficiently when required.

Do I have to enter my Super Fund details?

If Superannuation is being paid on your behalf, yes.

Please ensure your information is accurate to avoid delays in processing.

You can add:

  • Super Fund Name
  • Membership Number
  • USI (where applicable)
  • TFN (where required for processing)

Can I update my Super Fund later?

Yes.

Simply return to your Superannuation section and update your details whenever they change.

Always keep your information current.

What happens if I don’t enter my Super Fund details?

If Superannuation is required for your engagement and your Super Fund details have not been entered into the Portal, Pushworth cannot delay making your Superannuation contribution.

Under our administration process, Superannuation contributions are remitted within seven (7) days of Pushworth receiving payment from the venue.

If your nominated Super Fund details are not available at the time the contribution is processed, your Superannuation contribution will be paid into the default Superannuation fund used for processing in accordance with the applicable Superannuation requirements.

If this occurs, any subsequent transfer or consolidation of your Superannuation will be managed through the Australian Taxation Office (ATO) and your chosen Super Fund.

To avoid unnecessary delays or additional administration, we strongly recommend that you:

  • Add your Super Fund details as soon as possible.
  • Ensure your Membership Number and other required information are correct.
  • Keep your details up to date whenever they change.

Completing your Super profile only takes a few minutes and helps ensure your Super contributions are paid to your preferred fund correctly the first time.

 

Does Pushworth decide whether Super applies?

No.

Pushworth administers Superannuation only where the venue has elected to do so under the applicable legislation.

Pushworth cannot provide taxation, accounting or legal advice.

If you have questions about your personal taxation or Super obligations, please seek advice from your accountant or financial adviser.

Duo & Band Performers

I perform in a Duo or Band. Can I add my other performers?

Yes.

The Portal allows you to manage everyone performing under your service.

You can:

  • Add each performer
  • Record their Super Fund details
  • Maintain their payment information where required

How do I split performers for each booking?

For every Duo or Band engagement you can:

  • Select which performers are playing the gig
  • Allocate each performer’s percentage split
  • Save the allocation before the performance

This allows Pushworth to administer Superannuation accurately where required.

What if my lineup changes from gig to gig?

That’s perfectly fine.

Each booking can have a different performer allocation.

Simply update the performers before the event.

Can substitute musicians be added?

Yes.

You can add substitute performers and assign them to individual performances as required.

Compliance

What compliance documents do I need?

Most artists are required to maintain a current:

  • Public Liability Certificate of Currency

Some venues require this before confirming performances.

How do I update my insurance?

Upload your latest Certificate of Currency through the Compliance Dashboard whenever it renews.

Marketing

Can I update my own photos and biography?

Yes.

You can upload:

  • Images
  • Biography
  • Social media links
  • Facebook
  • Instagram
  • SoundCloud
  • Other promotional material

Are my updates published immediately?

No.

All promotional material is reviewed by the Pushworth Team before being published.

This ensures consistent quality and accurate venue marketing.

Public Booking Link

What is my Public Booking Link?

Every act receives its own booking link.

Share this with:

  • Venues
  • Event organisers
  • Corporate clients
  • Private function enquiries

Clients submit their enquiry directly through the Portal and Pushworth manages the booking process on your behalf.

Calendar Widget

Can I display my Pushworth gigs on my own website?

Yes.

Activate your Calendar Widget to automatically display your upcoming performances on your website.

Your Gig Guide updates automatically as bookings change.

Technical Support

What should I do if something isn’t working?

Please send the following information to:

[email protected]

Include:

  • A screenshot of the issue
  • A brief explanation of what you were doing
  • Any error messages displayed

Our IT Support Team will investigate and respond as quickly as possible.

Need Help?

The Pushworth Live Portal has been built to give artists greater visibility, faster administration and complete control over their professional information.

Keeping your profile, availability, compliance documents, promotional assets and Superannuation details up to date helps ensure a smooth experience for you, your fellow performers, our venues and your audiences.

Pushworth Live
 Where Music Means Business™